What are your shipping charges? 01 - 15.00 = 3.95 15.01 - 20.00 = 4.95 20.01 -30.00 = 5.95 30.01- 45.00 = 7.95 45.01-60.00 = 9.95 60.01-100.00 = 11.95 100.01-150.00 = 13.95 150.01and up = 15.95 What is your refund/return/exchange policy? Products must be exchanged within 14 days of postmarked shipment date. Shipping and Handling charges are non-refundable. There is a 25% restocking fee. Must have all original packaging for returns. The item that you are returning must be in original condition. Any product sent back that has cosmetic or other damage, will be denied and no refund/exhange will be issued. Customer pays for return shipping cost to us in Mustang, Oklahoma. What happens if you are sold out of the item I ordered? We will notify you if any item cannot be shipped within three (3) business days. If we are not getting a shipment in, then we will refund your money. How long does it take to process & ship orders? Orders are usually shipped within 1 - 2 business days (Monday-Friday). Please allow another 3 to 6 business days for delivery of in-stock items. Items ordered together are not necessarily shipped together. When I order and provide my e-mail address will I receive a lot of junk mail or Spam? No, we do not sell or solicit your e-mail address for any reason whatsoever. Do you except credit cards? Yes. You can pay with any major credit card through our check out service. Can an order be canceled? No, once an order is placed it must go through. We do not have the capacity to halt an order in process with our delivery system. Can I pick up my products from your location? No. All products are shipped to the customer's mailing address. Do you charge tax? No we do not. What shipping carrier do you use? We ship USPS First Class Mail. Do you ship to Hawaii or Alaska? Yes we do. Do you ship internationally? No. How quickly do you respond to email? We answer emails within 24 hours Monday-Friday.